Description

Maximus is currently hiring a PMPcertified Senior Program Director to lead a largescale state Health and Human Services contact center in Frankfort, Kentucky. 

This role provides full ownership of program performance, financial results (P&L), compliance, and overall service delivery for a complex, missioncritical public sector program.

The ideal candidate will bring a strong Human Services background with a solid understanding of Medicaid programs, along with proven experience owning and standing up largescale contact center operations. 

This individual will demonstrate executive presence, confidence operating in a highly visible clientfacing role, and handson experience with CCaaS platforms and technology transformations. 

This is an onsite position in Frankfort, KY, with relocation assistance available.

This position is contingent upon contract award and requires PMP certification. 

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities-Participate in training programs, workshops, and conferences
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees

Essential Duties and Responsibilities:

• Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.
• Ensure established goals and objectives support the overall project strategies.
• Oversee all project administrative operations including budget, financial controls, and human resources.
• Plan, develop, and schedule priorities for achieving operational and performance goals.
• Review management, productivity, and financial reports and studies to ensure program objectives are met.
• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.
• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.
• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.
• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.
• Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Minimum Requirements:

• Bachelor's degree in related field required- 12-15 years of professional experience in a related field required
• Equivalent combination of experience and education considered in lieu of Bachelor's degree requirement
• Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
• Client relationship management from implementation through maintenance
• Experience with large-scale telephony
• Experience managing Medicaid programs
• Experience implementing innovative technical solutions to solve client needs
• CRM software experience
• Certified Project Management Professional (PMP)
• Must live in or near Frankfort, KY
• Must be willing and able to work onsite

Preferred Requirements:

• Previous consulting experience
• Experience leading a contact center startup from initial design through launch and stabilization