Description
GENERAL SUMMARY:
This position is responsible for overseeing the day-to-day operations of Maple Tree Village (MTV). The Executive Director (ED) coordinates, plans, implements, monitors, directs, and
evaluates all aspects of operations of the community, in accordance with all federal, state, local and licensing regulations, and all company policies and procedures. Essential functions include meeting financial expectations, maintaining high customer satisfaction and ensuring a quality customer-oriented workforce. This role also ensures the highest quality of care for residents, while maintaining the community’s financial stability, and creating a harmonious working environment for all associates. The ED is an exempt (salaried) position and reports directly to the CEO.
ESSENTIAL JOB FUNCTIONS:
Oversees, plans, develops, organizes, implement, manages, controls and directs all of the day-to-day functions and operations of the community.
Recruits, hires, evaluates, motivates, monitors performance, schedules and manages community staff in the best interest of the residents, and in accordance with company policy.
Establishes rapport in and among departments to demonstrate, encourage and promote a spirit of teamwork and cooperation.
Consults with staff on development and implementation of departmental policies and procedures.
Ensures staff complies with all policies and procedures and maintains any required continuing education or licensing updates/requirements.
Ensures that residents needs are appropriate to the levels of care for the licensure levels of that community program (if applicable) and receive proper services with regard to their physical, mental & emotional needs.
Surveys residents to determine their satisfaction levels and make corrections as necessary.
Interacts with outside agencies, government agencies and the community representatives, and family members.
Oversees physical property maintenance within the community, ensures that it is a safe and secure environment for all residents, guests, visitors and associates.
Works with ACC Leadership to develop budgets and approve all expenditures against budgets throughout the year; looks for ways to reduce costs and create efficiencies on a daily basis.
Promotes and markets the property within the local community by implementing referral and other programs.
Coordinates with the CEO, plans and carries out marketing activities as necessary, to ensure maximum occupancy.
Assures that the marketing program complies with Affirmative Fair Housing regulations.
Plans and implements programs to ensure that new residents are oriented to the facility, staff, its policies, procedures, resources and services in the community.
Maintains the operation of the Business Office function relative to rental billing, rent collection, move- in, move-out, bill payment, payroll, and other related Administrative functions.
Ensures full compliance with ACC policies and all provisions in the Corporate Compliance Policy.
Requirements
QUALIFICATIONS:
Must be at least 21 years of age.
Certified in first aid and CPR.
Must hold and maintain the CA RCFE license through the annual completion of continuing education in areas related to aging and/or administration as required by regulation (2015).
Experience in managing a licensed assisted living facility is preferred.
Knowledge of federal, state, and local regulations that govern the operation of multifamily apartment complexes and RCFE operations.
Three years’ administrative level experience in the management of senior housing operations.
A Bachelor’s degree with emphasis in Business Administration, Gerontology, Social Work or related field is strongly preferred.
Two years in both Assisted Living and Memory Care preferred.
Effective oral and written English skills—bilingual a plus!
